Orders
Where's my order?
All articles
All articles
Categories
Articles
Where's my order?
We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for som
🚨 I need to change my order/shipping address!
Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a
Help! I haven't heard back from Customer Service?
We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email
How do I unsubscribe from marketing emails/texts?
We're sorry to see you go!. To no longer receive our emails, please use this link:. Unsubscribe: https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=SsUJkx. To no longer receive our text messages, reply STOP to the last message you received f
What is the Shelf Life of pretzels?
Hard Pretzels:. If covered and stored properly, our pretzels should stay fresh for 30 days. After 30 days, they will still be delicious and good to eat, but they may not have that same "wow" factor of fresh crispiness. Soft Pretzels:. Our soft pretze
How do I distinguish between the tubes in my order?
The flavor labels are located on the bottom of each tube!
How do I apply a discount code/gift card?
To apply a discount code or gift card, copy the code into the box labeled "Discount code or gift card" at checkout. Then, click "Apply.".
How can I contact customer service?
Have a question? We're here to help!. Email [email protected]. Phone (English): 561-423-1974. Phone (Español): 561-220-2881
What are the packaging dimensions?
Full-Size Tube: 7” tall and 3” in diameterSample-Size Tube: 3.5” tall and 3” in diameterGift Box: 10.75” x 7.5” x 4”Gift Note: 4" x 6"
How do I edit my cart?
Editing your cart is quick and easy! Follow these simple tips below. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + and - minus buttons.To remove an item, click the trash can