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Orders

Where's my order?

8 articles
General

Most frequently asked questions!

6 articles
Soft Pretzels FAQs

5 articles
Purchasing Information

Payment options, subscription management & more!

7 articles
Shipping

Shipping FAQs!

5 articles
My Account

Account FAQs

3 articles
Corporate

Corporate Gifting

5 articles
Wholesale

We would love to partner with you!

1 article
G.O.A.T. Club Paid Membership

4 articles

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Where's my order?

We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for som

🚨 I need to change my order/shipping address!

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Help! I haven't heard back from Customer Service?

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email

How do I unsubscribe from marketing emails/texts?

We're sorry to see you go!. To no longer receive our emails, please use this link:. Unsubscribe: https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=SsUJkx. To no longer receive our text messages, reply STOP to the last message you received f

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