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Orders

Where's my order?

What happens after I place an order?

An order confirmation will be sent immediately to your email address after placing your order with your order number, order total, and optional gift message. Please review this information as soon as possible to ensure all addresses, items and arriva

I need to make a change to my order before it ships!

In limited cases, we are able to make changes to an order prior to being shipped. Please note these are only requests, not guarantees.

Can I ship this as a gift?

We hope you do! Our pretzels make the perfect gift for any occasion - birthdays, anniversaries, or just because. Your recipient will receive our pretzels in a beautiful gift box with a custom note from you. Domestic orders arrive in three business

What is your return policy?

Due to food safety & health regulations, products cannot be returned, even if unopened. Ceramic Pretzel TriBowls are final sale.

Where is my gift card?

We have partnered with a company--Toki Rewards--which puts all of your eligible gift cards onto one card number. That email specific gift card number has all of your gift cards from all of our G.O.A.T. Foods brands, so you can find them all in one pl

Help, there are extra item(s) in my order!

If this happened to you, it sounds like you participated in one of our Post Purchase Offers!. A Post Purchase Offer will show up at the end of your final check out and ask if you would like to add an additional item in for your order. That specific i

How do I add a Gift Band?

You can add a gift band when you add a gift box to you order! First select, "ADD A GIFT BOX & GIFT NOTE" and then "ADD A GIFT BAND." Finally, pick the occasion you're celebrating to add the corresponding band.

Can I add a Gift Note?

Of course! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!.