Orders

Where's my order?

What happens after I place an order?

An order confirmation will be sent immediately to your email address after placing your order. The email will include your order number and order total. Please review this information as soon as possible to ensure all addresses, items and arrival dat

I need to make a change to my order before it ships

In limited cases, we are able to make changes to an order prior to being shipped. Please note these are only requests, not guarantees.

Can I ship this as a gift?

We hope you do! Our pretzels make the perfect gift for any occasion - birthdays, anniversaries, or just because. Your recipient will receive our pretzels in a beautiful gift box with a custom note from you. Domestic orders arrive in three business

What is your return policy?

Due to food safety & health regulations, products cannot be returned, even if unopened. Ceramic Pretzel TriBowls are final sale.

Where is my gift card?

Great news! We've partnered with Toki Rewards to simplify your gift cards. Now, all your eligible gift cards from every G.O.A.T. Foods brand are consolidated onto a single card number, making them easy to find and use. Can't find your initial email?

There are extra item(s) in my order.

It sounds like you took advantage of one of our Post-Purchase Offers! These special offers appear right after you complete your initial checkout, giving you the option to add an extra item to your order. The great thing about these offers is that the

How do I add a Gift Band?

You can add a gift band when you add a gift box to you order. First select, "ADD A GIFT BOX & GIFT NOTE" and then "ADD A GIFT BAND." Finally, pick the occasion you're celebrating to add the corresponding band.

Can I add a Gift Note?

Yes, of course you can! Select "CLICK HERE to Add a Personal Gift Note" in your cart on the right side of the page. Avoid using any special characters or emojis. Please refer to the screenshot below for more info!.