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We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order. You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for som

We do our best to ship out all orders from our fulfillment center within 1-2 business days of receiving your order.&#xA0;You will receive an email from us on the day that your order ships, and it will contain the tracking number for your order. If for some reason you do not receive a tracking email, please <a href="https://pretzels.gorgias.help/en-US/contact">send us a message&#xA0;</a>and we will forward you the information.

Where's my order?

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping a

Oops! In limited cases, we are able to make changes to an order prior to being shipped. Once a package is shipped or in the final stage of fulfillment, we are not able to make any changes to the order. This includes the delivery method and shipping address.&#xA0;If your order has not shipped and you need to make a change, please <a href="https://pretzels.gorgias.help/en-US/contact"></a>contact us ASAP! Please include your order number, the intended delivery address, and use &#x201C;&#x1F6A8; URGENT: Order Update/Address Change&#x201D; in the subject line!<hr>Related Articles: <a href="https://pretzels.gorgias.help/en-US/how-can-i-contact-customer-service-1224493" rel="noopener noreferrer" target="_blank">How do I contact customer service?</a>

🚨 I need to change my order/shipping address!

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours. If you haven’t received a response, please manually check your inbox for email

We totally understand how frustrating this can be! We pride ourselves on providing fast and helpful customer service, and we aim to reply to all emails within 24-48 hours.If you haven&#x2019;t received a response, please manually check your inbox for emails from these addresses: <a data-end="359" data-start="340" rel="noopener">hello@goatfoods.com</a> and <a data-end="382" data-start="364" rel="noopener">hello@pretzels.com</a>. Sometimes our replies can end up in your Spam or Promotions folder by mistake.

Help! I haven't heard back from Customer Service?

We're sorry to see you go!. To no longer receive our emails, please use this link:. Unsubscribe: https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=SsUJkx. To no longer receive our text messages, reply STOP to the last message you received f

We&apos;re sorry to see you go!To no longer receive our emails, please use this link:Unsubscribe: <a href="https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=SsUJkx" rel="noopener noreferrer" style=" text-decoration: none !important;" target="_blank">https://manage.kmail-lists.com/subscriptions/unsubscribe?cy=SsUJkx</a>To no longer receive our text messages, reply STOP to the last message you received from us.

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Hard Pretzels:. If covered and stored properly, our pretzels should stay fresh for 30 days. After 30 days, they will still be delicious and good to eat, but they may not have that same "wow" factor of fresh crispiness. Soft Pretzels:. Our soft pretze

Hard Pretzels:If covered and stored properly, our pretzels should stay fresh for 30 days. After 30 days, they will still be delicious and good to eat, but they may not have that same &quot;wow&quot; factor of fresh crispiness.Soft Pretzels:Our soft pretzels are fresh, never frozen, and shipped to you the same day they were baked.&#xA0;We recommend that you individually bag your pretzels and freeze them within 24 hours of their arrival. Pretzels may last up to 3 months in the freezer!

What is the Shelf Life of pretzels?

The flavor labels are located on the bottom of each tube!

The flavor labels are located on the bottom of each tube!

How do I distinguish between the tubes in my order?

To apply a discount code or gift card, copy the code into the box labeled "Discount code or gift card" at checkout. Then, click "Apply.".

To apply a discount code or gift card, copy the code into the box labeled &quot;Discount code or gift card&quot; at checkout. Then, click &quot;Apply.&quot;<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/gpGJBxpB882YXZA5/2025031916-27886f0c-9e0c-4750-8e98-7b5bce8b680a-screenshot%202025-03-19%20at%209.56.50%E2%80%AFam.png" style="width: 300px;" class="fr-fic fr-dib">

How do I apply a discount code/gift card?

Have a question? We're here to help!. Email hello@pretzels.com. Phone (English): 561-423-1974. Phone (Español): 561-220-2881

Have a question? We&apos;re here to help!Email <a href="mailto:hello@licorice.com" style=" text-decoration: none;">hello@</a><a href="//pretzels.com">pretzels.com</a>&#xA0;Phone (English): 561-423-1974Phone (Espa&#xF1;ol): 561-220-2881

How can I contact customer service?

Full-Size Tube: 7” tall and 3” in diameterSample-Size Tube: 3.5” tall and 3” in diameterGift Box: 10.75” x 7.5” x 4”Gift Note: 4" x 6"

<div data-block="true" data-editor="8bbre" data-offset-key="cfnro-0-0" id="isPasted"><div data-offset-key="cfnro-0-0">Full-Size Tube: 7&#x201D; tall and 3&#x201D; in diameter</div></div><div data-block="true" data-editor="8bbre" data-offset-key="9s7r8-0-0"><div data-offset-key="9s7r8-0-0">Sample-Size Tube:&#xA0;3.5&#x201D; tall and 3&#x201D; in diameter</div></div><div data-block="true" data-editor="8bbre" data-offset-key="9fns1-0-0"><div data-offset-key="9fns1-0-0">Gift Box: 10.75&#x201D; x 7.5&#x201D; x 4&#x201D;</div></div><div data-block="true" data-editor="8bbre" data-offset-key="eubdt-0-0"><div data-offset-key="eubdt-0-0">Gift Note:&#xA0;4&quot; x 6&quot;</div></div>

What are the packaging dimensions?

Editing your cart is quick and easy! Follow these simple tips below. To access your cart, click on the shopping cart icon in the top right corner of your screen. To edit quantity, click the + and - minus buttons.To remove an item, click the trash can

Editing your cart is quick and easy! Follow these simple tips below.To access your cart, click on the shopping cart icon in the top right corner of your screen.To edit quantity, click the + and - minus buttons.<img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/gpGJBxpB882YXZA5/2025032021-ddbb4138-9e5a-4014-a959-99afe6669249-5.gif" style="width: 300px;" class="fr-fic fr-dib fr-fil">To remove an item, click the trash can icon. <img src="https://attachments.gorgias.help/v31pE7yWM46ZaGQR/hc/gpGJBxpB882YXZA5/2025032021-03675676-a491-4eb4-9ec7-e0a104ef447f-6.gif" style="width: 300px;" class="fr-fic fr-dib fr-fil">